Frequently Asked Questions
- When should I expect my order to arrive?
- All orders will be shipped within 2-4 business days.
- Do you provide tracking information for orders?
- We do. All orders will be provided a shipping confirmation via email that includes a tracking number.
- How do you ship your packages?
- We currently offer USPS Priority, as our shipping method.
- Do you ship internationally?
- We currently offer shipping to the United States. However, if you live elsewhere and would like to place an order please let us know.
To order internationally, please send your potential order and shipping address to Candles@Southernbellecandleco.com
- What happens if my tracking number stops updating and my package is never delivered?
- Should your order get lost during transit, please contact USPS and file a claim for YOU to be reimbursed the insured value.
Please do not file the claim for Southern Belle Candle Co. to be reimbursed.
- Can I return one of the candles candles I had ordered?
- We do not currently accept returns. While we know that you can't exactly smell the candles before ordering online, we do our best to describe our scents as accurately as possible. Please consider gifting to a friend!
- Can I cancel my order?
- We can only cancel orders if they haven't been fulfilled yet. Once we fulfilled your order (even if you've yet to receive a shipping confirmation), we are unable to cancel.
- What should I do if I've received a broken candle in my order?
- If your package is delivered with any damage, please send us a clear picture of any damages to Candles@Southernbellecandleco.com and we will handle the claim on our end and replace your candles for you.
- How do I get in touch with you regarding wholesale?
- We love to see our candles in stores! If you have any questions or concerns regarding wholesale, please email us at Candles@Southernbellecandleco.com
- How can I get in touch with Southern Belle Candle Co. regarding anything else (giveaways, comments, concerns, praises, etc.)?
- You can either Email us at Candles@Southernbellecandleco.com or send us a message on social media.
- Do you offer discounts or coupons?
- Yes! We like sales and plan to have them from time to time. We keep all of our customers in the loop through our social media sites and our email list. If you haven't already, subscribe to our mailing list at the bottom of our home page to make sure you dont miss any promotions
- What is the approximate burn time of your candles?
Because soy wax is the cleanest and most efficient wax to burn, our candles have excellent burn times. Our 16 oz Mason jar candles will burn for about 100 hours. Our 8 oz Mason jar candles will burn about 50 hours. Our Wooden wick candles burn for about 100 hours.
These statistics were tested when burning a candle between 2-4 hours at one single time and relight for another 2-4 hours after it's hardened. If you keep your candle burning all day long, it will surely burn through faster than our projected time frames.
- Are your candles vegan friendly?
- Yes, they are. We go the extra mile and have 100% natural soy wax produced by U.S farmers, Phthalate free fragrance oils, non-treated lead-free cotton wicks, and no dyes!
If you have any additional questions, please do not hesitate to ask, we welcome all questions, comments or concerns.
Contact us at Candles@Southernbellecandleco.com